what-is-voip Teleco

Here's how VoIP works...

VoIP stands for "voice over internet protocol," which is a system that converts analog signals to digital so that telephone calls may be made over the Internet. Why? Well, imagine no more phone lines. Imagine losing service in a storm, or due to downed power lines, and all your calls still being answered. Imagine phone bills costing half of what they are today.

VoIP is all about standards. So how can one VoIP system be very different from the others? Our system is built using industry-standard components and protocols, and is fully standards compliant. But we also use a unique, patent-pending Blended Architecture that provides users with an end-to-end, fully managed and monitored system that uses about half the bandwidth of competitive systems.

Star2Star's Blended Architecture puts resources where they make the most sense. Features and functions which require heavy-duty storage or processing power are hosted at one of our data centers. The critical voice application is managed on the customer's premise using our StarBox PBX.

Star2Star delivers unparalleled flexibility and reliability, formerly available only in systems costing tens or even hundreds of thousands of dollars. 

The StarBox on-premise PBX, the IP telephone sets, the hosted services, and our VoIP telephone service are very tightly integrated with one another. We maintain control over and continuously monitor all elements of each customer's system, and our StarWatch monitoring system uses automated sonic testing to spot small problems before they turn into large problems.

Our unique Blended Architecture requires an equally unique business model.

Star2Star customers deal with one provider, receive one monthly bill, and have one number to call for service. We didn't create a new business model just to be different. We did it because it is the only way to guarantee customers the same type of seamless, "it just works" experience that they've come to expect.

For a detailed description of our system architecture, please download our Star2Star System Architecture white paper.

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Leslie Fox is top-notch, very sharp, knows her products inside out. Her team at Southern Telephone Systems did an A+ job transitioning us from land-lines and implementing the Star2Star system in 2009 with our unique office lay-out. The transition was almost seamless. Initial set-up was thorough and immediate follow-up was timely for few fine tuning & adjustments. We've had a highly satisfactory experience with it for 3+ years. I would recommend Leslie Fox, Southern Telephone Systems and the Star2Star solution without hesitation. We have enjoyed significant cost savings, added features and have experienced -0- drop-off in call quality in VOIP vs. land line service.

Robert E. Burguieres
Arnold & Burguieres: Attorneys at Law

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