alcatel-lucent Teleco

Alcatel-Lucent

Telecommunications today is an environment of radical adaptation to new realities, new demands, new business models. The long-trusted transformation partner of service providers, enterprises, strategic industries and governments around the world, Alcatel-Lucent delivers the innovation our customers need to stay ahead. To compete. To create. To move at the speed of ideas, both in the lab and in the marketplace.

A leader in mobile, fixed, IP and optics technologies, and a pioneer in applications and services, Alcatel-Lucent includes Bell Labs, one of the world's foremost centers of research and innovation in communication technology. We bring an unmatched heritage of ideas and execution to the challenge of realizing the potential of a connected world. Our customers turn to us for our ability to deliver on their future.

With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 15.3 billion in 2011 and is incorporated in France and headquartered in Paris.

Innovation & Technology

Telecoms today is an environment of adaptation to new realities, new demands and new business models. Network operators must now deliver the life-blood of commerce, as well as the entertainment, collaboration, and interactions that are the foundation of society. In a world where the time it takes for a new idea to become a new application is ever-shrinking, networks must evolve at the speed of ideas.

Alcatel-Lucent is not just adapting with the industry; we are actively helping to spark its transformation. Our R&D investment of Euro 2.5 billion and our portfolio of more than 27,900 active patents worldwide span a vast array of technologies.

At the core of this innovation is Alcatel-Lucent's Bell Labs, an innovation engine with researchers working at the forefront of such areas as multimedia and converged services and applications, new service delivery architectures and platforms, wireless and wireline, broadband access, packet and optical networking and transport, network security, enterprise networking and communication services and fundamental research in areas such as mathematics, nanotechnology, and algorithmic and computer sciences.

Products:

  • Phone Systems
  • Hosted Phone Service
  • Unified Communications & Collaboration
  • Data Networking
  • Contact Center
  • Call Recording
  • SoftwareWireless

Alcatel-Lucent OpenTouch Suite for SMB

To succeed as a small or medium sized business, high levels of customer satisfaction and employee productivity and low operational costs are essential. Maximize customer satisfaction by professionally greeting clients, partners and suppliers, increase employee productivity by automatically connecting customers to the right people with less wait time and decrease operational costs with scalable, energy-saving products tailored to your business needs.
  • IP multisite networking
  • Complete plug-and-play infrastructure for voice and data
  • WLAN/LAN with or without Ethernet

"More than 17 million users worldwide already enjoy the benefits of Alcatel-Lucent OpenTouch Suite for SMB."

Optimize Mobility

  • Maintain a single number for each user's email, mobile and office phone
  • Reduce cost and save time by answering calls whenever, wherever
  • Onsite mobility solutions include the Alcatel-Lucent OmniTouch 8118 and 8128 WLAN Handsets and the DECT family (400 DECT, 500 DECT, 8232 DECT)
  • Offsite mobility solutions incorporate BYOD applications such as the Alcatel-Lucent OmniTouch 8600, allowing employees access to customer contacts as well as Alcatel-Lucent OmniPCX Office RCE services including voicemail, call routing and call logs

Customize Your Desktop

  • Alcatel-Lucent OmniTouch 8082 My IC Phone with peer-to-peer video
  • Alcatel-Lucent IP Touch 8 Series phones with integrated IP connectivity and telephony
  • Alcatel-Lucent PIMphony Softphone personal communication manager
  • Alcatel-Lucent OmniTouch My IC Web web-based office solution
  • Alcatel-Lucent My IC Social Networks Microsoft Outlook plug-in

Collaborate Cost-effectively with a Variety of Services

  • Access new technology without the front-end investment with the cloud-based LifeSize Connection service
  • Easily share presentations with the LifeSize point-to-point HD communications tools featuring an intuitive user interface with a name-based directory, presence, icons and search
  • Reduce costs with the plug-and-play audio conferencing of the Alcatel-Lucent OmniTouch 4135 IP Conference Phone module
  • Combine audio and web conferencing with the Alcatel-Lucent OmniTouch 8660 My Teamwork Office Edition
  • Easily supervise team activities, improving teamwork and customer satisfaction with the Alcatel-Lucent PIMphony Softphone
  • Increase employee productivity with the advanced features of the Alcatel-Lucent OmniPCX Office RCE Fax Server centralized IP fax solution

Greet Professionally

  • Provide a professional and manageable welcome to customers with a phone or PC attendant console
  • Allow customers to automatically connect to their preferred assistant when available
  • Integrate your system's voicemail with a unified greeting
  • Direct calls intelligently by department and skills
  • Optimize daily tasks and improve guest services with an embedded hotel application

Grow to Scale

  • Modular communication suites, services, software licenses, server and networking infrastructure at every level

Data Networking Products:

  • WLAN Controllers
  • Wireless Access Points (WAP)
  • Remote Access Points (RAP)
  • OmniSwitch Switches
  • OmniAccess Wireless LAN Switches
  • OminSwitch Hardened LAN Switch for severe environments
  • OmniAccess Routers
  • VitalSuite Software for a personalized view of the network, applications, services, performance
  • VitalSuite Performance Management Software
  • VitalQIP for IP address management
  • OmniVista Network Management System
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Leslie Fox is top-notch, very sharp, knows her products inside out. Her team at Southern Telephone Systems did an A+ job transitioning us from land-lines and implementing the Star2Star system in 2009 with our unique office lay-out. The transition was almost seamless. Initial set-up was thorough and immediate follow-up was timely for few fine tuning & adjustments. We've had a highly satisfactory experience with it for 3+ years. I would recommend Leslie Fox, Southern Telephone Systems and the Star2Star solution without hesitation. We have enjoyed significant cost savings, added features and have experienced -0- drop-off in call quality in VOIP vs. land line service.

Robert E. Burguieres
Arnold & Burguieres: Attorneys at Law