The Iwatsu Enterprise-CS Advantage:  SIP provides a direct VoIP interface to Iwatsu Enterprise TOL, Iwatsu's Unified Communications platform, which eliminates the need to purchase expensive voice cards.  Rugged and reliable design allows small companies to grow up to 1024 ports with multiple features and applications available for later additions.  Integrates with applications including transparent networking, Unified Communications, contact center solutions, in-building wireless, hotel PMS integration and more.  My ECPhone allows station users to change features easily from their PC.  Remote workers can access and utilize all the ECS features from an IP phone through the Internet or VPN connection.  Automatic Call Distribution (ACD) adds value to your enterprise and saves resources by automatically directing incoming calls to the desired extension or department.

Text to Speech:  The Iwatsu Enterprise TOL Unified Communications platform features text to speech technology that allows users to receive their email messages over the phone. Nuance® RealSpeak^TM is used to convert and read text from email messages in the most human sounding male and female voices available. Replies can then be sent by recording a response via the phone, which is automatically attached to the reply email as a .wav file.

Presence:  Route calls based on caller ID, time of day, call type, account codes and more.  Synchronize appointments in Microsoft®  Outlook®  calendars with customized availability rules and redirect incoming calls quickly.  Quickly see the status of colleagues and their availability - even mobile workers - with the new Mobile Link software.  Use Assign My Calls feature to easily redirect calls to another extension or group of contacts when unavailable for extended periods.  Use availability filters to further customize available and even redirect incoming calls based on call origin.  Receive notifications when "busy" users become available.

Mobility:  Access a fully web-based client manager using the most popular Symbian® and Windows Mobile® mobile devices. In addition to full presence control via the cell phone, email and voice messages are managed in real-time, just as they would be from the desktop.  Remotely access all voice and email messages from a phone, PC or wireless device.  Use the Follow Me feature in the new locations based design to build and assign a directory of numbers for the system to ring.  Retrieve callers leaving a voice message, or redirect ringing calls to another extension.  Utilize Mobile LinK, the newly developed Unified Communications applet, to remotely access the Iwatsu Enterprise Suite's UC features from popular Symbian® or Windows Mobile® phones.  Use LanTalk, an internal instant messaging application, to communicate text message (SMS) with contacts from a PC or any compliant WAP device such as a mobile phone.  Administrators can conveniently record and change system greetings, menu options and announcements from anywhere.

Networking:  Out of the box, the Iwatsu Enterprise Suite fully supports IP Networking. Organizations can have an office down the street and another across the globe; main and remote offices alike communicate like they're under one roof. Up to 16 separate offices can be networked globally to communicate with 100% transparency between locations. This transparency means all locations share the same system features and applications centrally located on one main system. That means reduced hardware, software and maintenance costs at individual office locations. So not only does Iwatsu Enterprise IP Networking bridge communication gaps, it's a more hassle-free and cost-friendly solution for you.  Presence management is fully transparent as well. For example, an important call rings the New York office. The Enterprise Suite recognizes the call is for a salesman who is currently operating out of the LA office. Moreover, he is on the way to an off-site meeting. No problem. The caller selects the Locate This Party feature, and the Iwatsu Enterprise Suite uses the LA office’s system to place the call to the salesman’s mobile. 

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